Warranty

I pride myself in quality and reliability when designing and producing any of the JPaks products. In real life, stuff happens. When that stuff happens, know that I'll stand behind my products.

I stand behind every stitch, in every JPak for 1 year.

Warranties will be considered for products older than 1 year, but as materials improve and processes change older products will be evaluated for warranty consideration on an individual basis.

*zippers are warrantied for 1yr from date of purchase. I don’t manufacture the zipper but I choose to use YKK hydrostop zippers. With proper care and use zippers will last the lifetime of the Pak, but misuse or abuse can and will result in zipper failure. If a failure occurs after 1yr I can replace the broken zipper for a small fee*

Returns

FramePaks: Once a FramePak deposit has been made, and work has begun, there are no refunds. Custom FramePaks are unique to the individual purchasing them and thus, cannot be refunded once I've begun.

All other Paks: Returns & exchanges will be considered within 30days of purchase, only if product is-in new condition. Once a product has been ridden, even briefly, signs of wear can occur and returning or exchanging is not possible.

*One thing to note about FramePaks and Velcro on paint*

No matter the material used between the mounting straps and the FramePak, some rubbing/wear/discoloration/fading/scratching of the paint will occur. Once dust, dirt or mud get between the frame and velcro it acts as a mild abrasive. Bolt-in FramePaks help alleviate this.

If you don't consider this type of wear a 'badge of honor' for all the miles of smiles, please use Helicopter tape, 3M clear-bra or the like on the frame where the velcro mounts.